1 - The Information We Collect About You
PERSONAL INFORMATION: The type of information we collect from you depends on how you use our Site. Generally, when using our Site, we may collect personal information in two ways: (i) you provide it to us, or (ii) it is collected automatically. You may provide personal information to us, such as your first and last name, contact information, email address, Username, physical address, and contents of your communication. You may also provide payment information to our third party payment processors. Information that could be used to identify or contact you is considered “Personal Information” under this Privacy Policy.
We may use your information, including your Personal Information, for the following purposes:
- To better understand how Users access and use our Site, both on an aggregated and individual User basis, on individual Sites and across them in order to improve our Sites and respond to User desires and preferences, and for other research and analytical purposes;
- To provide our services to you, which may include communicating with you about your use of our Site and services, responding to your inquiries, troubleshooting problems, working with our third-party providers to process your orders and for other customer service purposes;
- To tailor the content and information that we may send or display to you, provide personalized help and instructions, and to otherwise personalize your experiences while using the Site;
- For marketing, and promotional purposes, including, for example, to send you news and newsletters, promotions, or to otherwise contact you about projects, opportunities or information we think may interest you provided you have opted into receiving such communications from us; to administer surveys and questionnaires; and
- To protect our own rights and interests, such as to resolve any disputes, enforce our Terms of Use, and to respond to legal requests.
We only collect the minimum amount of Personal Information about you that we consider necessary for achieving the aforementioned purposes.
If you send us personal correspondence, such as emails or letters, or if other Users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
In general, IDEO.org will gather some technical information automatically. This information includes your Internet Protocol (“IP”) address (often associated with the portal through which you enter the Internet, like your Internet service provider (“ISP”), your company or your university), browser type, referring/exit pages, the files viewed on our Site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. IDEO.org gathers this information using third-party services such as Google Analytics for the purpose of monitoring website performance and determining customer service and Site needs. Please visit the privacy policies of these third parties to learn about their privacy practices and your opt-out choices.
NON-IDENTIFYING INFORMATION: Certain information that does not identify you (“Non-Identifying Information”) would only be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other Non-Identifying Information (for example, your country and gender). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Users of the Sites to attempt to provide you with a better experience, to improve the quality and value of the Sites, and to analyze and understand how the Sites are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product or service to you according to your preferences or restrictions, or to send you User surveys or requests for feedback. We may collect any Personal Information you provide through such surveys or calls for feedback.
COOKIES AND SIMILAR TRACKING TECHNOLOGIES: When you visit the Sites, we and our partners may use cookies or similar technologies to analyze trends, administer the Sites, track Users’ movements around the Sites, and to gather demographic information about our User base as a whole. (A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you browse our Sites. Cookies contain information that is transferred to your computer's hard drive.) Our Sites use cookies to distinguish you from other Users of our Sites. This helps us to provide you with a positive experience when you browse our Sites and also allows us to improve our Sites and services.
We use the following categories of cookies:
- Strictly necessary cookies: These are cookies that are required for the operation of our Sites. They include, for example, cookies that enable you to log into secure areas of our Sites.
- Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our Sites when they are using them. This helps us to improve the way our Sites work, for example, by ensuring that Users are finding what they are looking for easily.
- Functionality cookies: These are used to recognize you when you return to our Sites. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies: These cookies record your visit to our Sites, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests, but also to ensure that we are aligning our Site in the best way with our target visitors. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to disable cookies, it may limit your use of certain features or functions on our Sites or services. If you wish to restrict or block the cookies which are set by any website, including these Sites, you should do this through each individual browser setting and on each device you use to access the Internet. You can allow cookies from specific websites by making them “trusted websites” in your Internet browser. For more information on how to do this, and how to change your browser settings, you may visit: www.allaboutcookies.org.
LOG DATA: When you visit the Sites, whether through an account or as a non-registered User browsing, we automatically track certain information that your browser sends whenever you visit our Sites. We use this information to do internal research on our User’s demographics, interests, and behavior to better understand and protect you and our community. This information may include the URL that you just came from, which URL you go to next, access times and dates, your computer browser information, your IP address, and other statistics (“Log Data”). We use Log Data to monitor and analyze the use of the services on the Sites and for the Sites’ technical administration, to increase our Sites’ functionality and User-friendliness, and to better tailor the Sites to our Users’ needs. For example, some of the information is collected so that when you visit the Sites again, we will recognize you and provide you with information appropriate to your interests. We also use the information to verify that the visitors to our Sites met the criteria to process their requests.
DO-NOT-TRACK: Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of Internet-based advertising by following the instructions above in this Cookies section.
REGARDING CHILDREN AND MINORS: We do not knowingly collect Personal Information from Users under the age of 13 (“Child” or “Children”). If IDEO.org learns that a Child’s Personal Information has been collected, we will delete the account. If parents or guardians believe that we have unintentionally collected their Child’s Personal Information, they should contact us to request the deletion of the information at privacy@ideo.org.
2 - Disclosure of Your Information
OTHER CORPORATE ENTITIES: We may share your information, including your Personal Information, Non-Identifying Information and Log Data, with our affiliates, subsidiaries, and branch offices in the United States and internationally, and with third parties who provide services on our behalf to help with our business activities such as providing email distribution services, customer service, or technical support. These companies are authorized to use your Personal Information only as necessary to provide these services to us. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other Users. These entities follow privacy practices no less protective of our Users than our practices described in this Privacy Policy, to the extent allowed by applicable law. We do not share or sell your email address or contact information or any third parties’ email addresses with any third parties outside of the terms stated in this section of our Privacy Policy (“Disclosure of Your Information”).
We may share some or all of your Personal Information with another business entity should we plan to reorganize, spin out, merge with, acquire, or be acquired by that business entity. Should such an event occur, we will require that the new or combined entity follow this Privacy Policy with respect to your Personal Information. If your Personal Information will be used contrary to this Privacy Policy, you will receive prior notice as provided herein.
LEGAL REQUESTS: IDEO.org cooperates with law enforcement inquiries, as well as other third-parties to enforce laws and intellectual property rights. Therefore, in response to a verified request by law enforcement, an applicable regulator, or other government officials relating to a criminal investigation or alleged illegal activity, we can disclose your name, city, state, telephone number, and email address. Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; report suspected illegal activity; or in response to a regulator’s request for information regarding compliance with applicable law.
3 - Storage and Transfer of Your Information
Depending on where you contact us, your information is stored on the servers of our service providers, including Amazon Web Services and Airtable. Please note that information we collect from you may be stored and processed in the United States or any other country in which we or our service providers maintain facilities. We or our service providers may transfer information that we collect about you, including Personal Information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We encourage you to review Amazon Web Services’ terms of service agreements and privacy policies before providing information to them.
4 - Security of Your Information
We use reasonable physical, procedural, technical and administrative security measures to protect your Personal Information against loss or theft as well as unauthorized access and disclosure to protect your privacy. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
5 - Your California Privacy Rights
Since 2005, California Civil Code Section 1798.83 permits our Users who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. For inquiries regarding our disclosure policy, please contact us at: IDEO.org, Attn: Legal Group, IDEO.org, 320 Florida St. San Francisco, CA 94110 or privacy@ideo.org.
We may share some or all of your Personal Information with another business entity should we plan to reorganize, spin out, merge with, acquire, or be acquired by that business entity. Should such an event occur, we will require that the new or combined entity follow this Privacy Policy with respect to your Personal Information. If your Personal Information will be used contrary to this Privacy Policy, you will receive prior notice as provided herein.
6 - Your Personal Information Rights
IDEO.org acknowledges that you have the right to access your Personal Information.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. In certain circumstances we may be required by law to retain your Personal Information, or may need to retain your Personal Information in order to continue providing a service.
Pursuant to California’s Digital Online Eraser Law (California Senate Bill 568), Users under the age of 18 (“Minors”), and pursuant to GDPR, all EU Users, have the right to remove, or request the removal of, content or information they have posted publicly on the Site. Please be advised that any information you post to a bulletin board, message board, chat room, community, or other forum is publicly viewable. We strongly recommend that all Users avoid posting personal or sensitive information at any time.
Please note that removal of this content or information from public view does not guarantee complete or comprehensive removal. After your removal request has been honored, we may retain copies of the content or information you have previously posted on our servers. We are not required to remove your posted content or information if it has been rendered anonymous or if we are required by law to retain it. Additionally, we do not have control over third parties (e.g., other Users) who may have copied or reposted this information.
Upon request IDEO.org will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by contacting us at privacy@ideo.org. We will respond to your request within a reasonable timeframe in accordance with applicable law.
IDEO.org collects some information under the direction of its Clients, and may not have a direct relationship with the individuals whose Personal Information it processes. If you were invited to our platform directly by an IDEO.org Client and would no longer like to be contacted by our Client that uses our service, please contact the Client that you interact with directly. Likewise, if you were invited to one of our IDEO.org platforms by an IDEO Client and you would like to access, or seek to correct, amend, or delete inaccurate data, you should direct your query to the Client (the data controller) in the first instance, unless the data relates to information IDEO.org holds in its capacity as a Site owner (and therefore a data processor). This will not affect your legal rights. If requested to remove data we will respond within a reasonable timeframe and in accordance with applicable law. IDEO.org will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
In addition to your right to opt out, delete, amend your information at any time as stated in this policy, in the event IDEO.org desires to use your Personal Information for a purpose materially different than the purposes set forth in this Privacy Policy, it will contact you via the email address listed on your account and you shall have the opportunity to opt out of such use of your information. IDEO.org may not use your information for such materially different purpose without the opportunity to opt out and without adequate notice of changes to its privacy practices.
7 - Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will not retroactively reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. For future changes, we will notify you of any material changes in the way we collect, use, or share your Personal Information by sending you an email at the last email address that you provided us, or by prominently posting notice of the changes on the Site(s) covered by this Privacy Policy, or providing other appropriate notices required under applicable law. We will also post the new Privacy Policy to the Sites, which you are advised to consult regularly for any changes. Each version of this Privacy Policy will be identified at the bottom of the page by its effective date.
8 - Contact Us
If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this Site or at IDEO.org, 320 Florida St. San Francisco, CA 94110 USA, privacy@ideo.org
9 - IDEO.org Communications to You
OTHER COMMUNICATION: In being a part of the IDEO.org Network, we are interested in your creative inputs, outputs and views, and may also contact you:
- To ask if you would be interested in participating in research opportunities on behalf of IDEO.org.
- To ask if you would be interested in creative and relevant job opportunities.
- To ask if you would be interested in connecting with other like-minded individuals on creative initiatives within the IDEO.org Network.
